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Thank you for purchasing Windows Anytime Upgrade

Before you can upgrade your edition of Windows 7 you will need to retrieve your Product Key using your PIN. To do so you must follow these steps.

Frequently Asked Questions


Frequently asked questions about the Windows Anytime Upgrade Product Key Card.

What is a PIN and why is it required?

A PIN is a unique 27 alpha-numeric code used to verify Windows Anytime Upgrade was purchased at a participating retailer. Customers will go to www.windows7.com/getkey to exchange their PIN for an Upgrade Key. A PIN can only be used once to obtain a Product Key.

Where do I find my PIN?

The PIN is printed inside the package that you purchased. To find your PIN, open the packaging and pull the tear away tab to expose the 27 character alpha-numeric code.

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Sample PIN format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX-XX

Is a PIN the same thing as a Product Key?

No. A PIN is used to verify Windows Anytime Upgrade was purchased at a participating retailer and is used to obtain a Product Key. The Product Key is used to add features to Windows 7. You cannot use a PIN to upgrade.

My PIN is not working, what should I do?

If your PIN is not working, try the following:
  1. Verify the PIN was entered correctly. PIN is not case sensitive and is alpha-numeric.
  2. Make sure the PIN has not already been used to obtain a Product Key.  A PIN can only be used once to obtain a Product Key.  If the PIN has already been used, you can log into your account with your Microsoft account (if you established it when the PIN was first entered) to access your Product Key or you can check your email for the confirmation email you received when the PIN was first consumed to access your Product Key.
  3. Contact support if you are still having issues: www.windows7.com/getkeysupport.


What is a Product Key?

A Product Key is a unique 25 character alpha-numeric code that is used to unlock additional features and upgrade Windows 7. It is used to verify that your software is legitimate.

Why do I need a Product Key?

Product Keys are used to unlock functionality and add additional features to Windows 7. It is important to keep your Product Key in a safe place.

Do I need a Product Key to upgrade?

Yes. You will need your Product Key to upgrade.

Why should I use my existing Windows Live Account or create a new one?

Using your existing Windows Live account or creating a new account will allow you to access your Product Key at any time online in the future.  It is important to use an account and password that is familiar to you to allow you to obtain easy access to your information and to receive email confirmation that will include your Product Key.

Will you send me an email confirmation with my Product Key?

Yes. An e-mail containing your Product Key will be sent to the e-mail address associated with your Microsoft account or to the e-mail you provided if you skipped account setup. Note: If you are using an e-mail spam blocker tool or junk mail filter, make sure you can receive e-mail messages from microsoft.com.

What happens if I lose my Product Key?

If you lose your Product Key you can return to www.windows7.com/getkey and sign in using the 'Sign In' link in the top right corner of the page.  This will retrieve your Product Key if you established your account with your Microsoft account. If you did not setup a Microsoft account account initially there is no record of your Product Key online. Check your e-mail since this is the only record of your Product Key.

I registered all of my Microsoft software, why don't I see all of the product keys I own?

This site is only used to store Product Keys for products purchased from a participating retailer and obtained with a PIN.
To access your Product Keys, click My Account.


Can I store all my Product Keys on this site?

No, only Windows Anytime Upgrade Product Keys obtained through the use of a PIN are stored on this site.

What if I need help after upgrading my PC?

For help after upgrading your PC, visit http://www.windows.microsoft.com/windows-7-support or, within Windows 7, click the Start button. Then click Help and Support.

How is the site best viewed?

This site is best viewed with the following operating systems and Internet browsers:

Microsoft Windows Vista and Windows 7 using Internet Explorer 7 and above, Mozilla Firefox 3.6 and Mac OS X 10.2x and later and Safari on Mac OS X 10.2x and later.

Who should I contact if I'm having trouble installing and / or activating my Product Key Card?

Please contact customer support at: www.windows7.com/getkeysupport.

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